Elizabeth Wanjiku User

I’m a highly adaptable, detail-oriented professional specializing in luxury customer experience and client-facing support across global, remote, and hybrid settings. I provide end-to-end guidance from first inquiry through resolution, with a strong focus on empathy, active listening, and personalized service. In my current role, I support 400+ international customers by managing purchasing and shipping processes while handling multiple requests at once. I consistently maintain a 5/5 customer rating through timely communication, fast problem resolution, and cross-cultural communication that builds repeat clientele. Alongside customer support, I bring structured operations and coordination skills—covering reservation systems, bookings, billing and payments, expense monitoring, and logistics. I’ve also led remote coordination across inquiries, complaints, and event needs while ensuring smooth teamwork with tour guides and internal channels. I complement service excellence with CRM and data discipline, using tools such as Odoo ERP, Collabmatrix, Zoho, HeadOut, and Google Workspace to keep records accurate and workflows optimized. My training in luxury management and customer experience, plus project execution experience in student-run luxury events, reinforces how I approach collaboration and delivery with precision.