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Development Associate
Development and operations professional turning CRM migrations and donor data into measurable fundraising impact and shipping software.
United StatesDevelopment Associate at Pro Bono Resource Center of Maryland
Led an organization-wide CRM migration from Salesforce to Bloomerang, including data migration, workflow configuration, and staff training. Implemented Monday.com and Qgiv for project management and fundraising, and used AI tools to speed up routine donor and grant-related writing.
Workflow ManagementSalesforceBloomerangCRM MigrationMonday.ComData Migration
Researched and pursued funding opportunities aligned with program goals, and prepared grant proposals and compliance reports that met funder guidelines and deadlines. Managed grant tracking and supported fundraising events and donor engagement to increase community visibility.
Technical WriterGrant writingProposal DevelopmentCompliance ReportingGrant TrackingFundraisingStakeholder Management
Provided customer support for Dr. Martens via email and chat while meeting team KPI targets. Analyzed call data spreadsheets for a team of 20, created data visualizations/infographics for leaders, and identified trends to improve support performance.
Customer SupportKPI TrackingTrend AnalysisData VisualizationInfographicsRemote SupportData ReportingZendesk
Completed computer science coursework from 2018 to 2022, covering programming languages, database management, and software development.
Completed computer science coursework from 2018 to 2022, covering programming languages, database management, and software development.
Profile sourced from Himalayas.