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Dirgh Raval
Looking for a jobProduction Operations Lead
Operations Supervisor at General Motors who achieved 100% ISO compliance in EV battery manufacturing.
IndiaProduction Operations Lead at General Motors
About
At General Motors, I supervised EV battery manufacturing operations, achieving 100% ISO compliance and a zero-harm safety record. I coordinated Mainframe-based inventory tracking and maintained manufacturing audit documentation through Columbus Document Warehouse.
At Concentrix, I supervised Salesforce CRM workflows across dealership operations and helped reduce case-resolution time and repeat support tickets by 10–15% through staff training and system refinement.
At Canada Post, I supervised postal and retail operations handling 300+ daily transactions, with 100% financial accuracy and five consecutive zero-discrepancy audits. I also trained a team of 6+ staff and improved audit scores 20% year-over-year through process standardization.
Experience
Production Operations Lead
Supervised EV battery manufacturing operations, achieving 100% ISO compliance and a zero-harm safety record. Coordinated Mainframe-based inventory tracking to support robotic assembly line optimization and cross-functional efficiency.
ISO Compliancesafety managementMainframeinventory trackingRobotic AssemblyCross functional CoordinationTechnical DocumentationRegulatory ComplianceColumbus Document Warehouse
CRM Operations Specialist
Supervised CRM workflows across 200+ dealership operations, optimizing Salesforce processes and reducing case-resolution time and repeat support tickets by 10–15% through staff training and system refinement. Oversaw SLA performance monitoring and analytical reporting to support faster decision-making across dealership networks.
Education
Durham College
Advanced Certificate in Fitness and Health Care from Durham College, Canada.
Durham College
Post Graduate Diploma in Hotel Operations and Restaurant Management from Durham College, Canada.