Dima Shafiq

Emergency Response & Operational Support Volunteer

Canadian Red Cross

Maintained accurate case documentation and operational information during emergency-response assignments. Supported EMIS data management and prepared volunteer orientation materials.

EMIsData ManagementDocumentationVolunteer TrainingEmergency Response

LINC Intake Coordinator

Maintained confidential client records and program documentation in iCare and other electronic systems. Coordinated appointments, referrals, and follow-up communications with clients, instructors, and program staff.

ICareElectronic FilingRecords ManagementData EntryCoordinationProcess documentation

Administrative Assistant

Managed front-office operations for a K-8 private school, serving as primary point of contact for students, parents, staff, and visitors. Coordinated student registration and maintained confidential records in SchoolSense.

SchoolSenseSchedulingRecords ManagementCustomer ServiceOffice Administration

Training Center Manager

Managed administrative operations for the organization's Training Centre, coordinating professional education programs, workshops, and day-to-day activities. Prepared and formatted reports, correspondence, and presentations.

Event CoordinationSchedulingReport PreparationCorrespondenceVendor Management

Web Administrator / Social Media Marketing

Managed and updated the organization's website and digital communications, ensuring corporate information remained accurate and current. Coordinated digital communications supporting conferences and business-development activities.

Web AdministrationSocial Media MarketingDigital CommunicationContent Management

Web Administrator / Graphics Designer

Prepared professional presentations, reports, and proposal materials while coordinating information with management and external partners. Edited and quality-checked documents for accuracy and professional appearance.

Graphic DesignDocument FormattingQuality AssuranceAdobe Acrobat

Site Office Manager

Managed daily site-office operations including equipment, supplies, records, and administrative support. Coordinated travel and logistics for visiting engineers and maintained expense records in Excel.

Office ManagementTravel CoordinationExpense TrackingRecords ManagementExcel

Graphic Designer / Training Centre Manager

Established and coordinated administrative procedures, scheduling, and records for the organization's professional Training Centre. Coordinated workshops and seminars including scheduling, correspondence, and participant communications.

Graphic Designtraining coordinationSchedulingCorrespondenceEvent Management