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Diana M
Looking for a jobReservation Support Specialist
I resolve complex reservation and customer support cases across high-volume, regulated environments.
PolandReservation Support Specialist at Yoummday
About
I'm currently supporting a global aviation project at Yoummday, handling reservations, ticketing, itinerary changes, fare checks, cancellations, and travel-policy inquiries.
I use OneRes and Amadeus to resolve complex routing, fare-rule, baggage, SSR, and irregular-operations cases while maintaining accurate, compliant documentation.
Previously on Yoummday's Vistaprint project, I resolved customer cases across phone, email, and chat using Careforce CRM, improving satisfaction scores by 25% and response time by 30%.
My background also includes healthcare workforce coordination, banking customer service, and IT support across Windows, Microsoft 365, SQL, Oracle, Salesforce, Jira, and Zendesk.
Experience
Reservation Support Specialist
Handles high-volume customer inquiries related to reservations, ticketing, itinerary changes, and travel policies. Navigates OneRes and Amadeus to process bookings, rebookings, cancellations, fare checks, SSR additions, and schedule changes.
OneResAmadeusCustomer ServiceReservation SystemsCommunication SkillsProblem SolvingDocumentationCompliance
Customer Care Specialist
Delivered high-quality support via phone, email, and chat, resolving 95% of cases efficiently using Careforce CRM. Guided customers through digital tools and product usage, improving satisfaction scores by 25%.
CareforceCRMCustomer ServiceCommunication Skills
Education
Vistula University
Pursuing a BSc in Computer Engineering with a focus on Artificial Intelligence, expected to graduate in March 2028.
Pursuing a BSc in Computer Engineering with a focus on Artificial Intelligence, expected to graduate in March 2028.