Dezy Shrestha

MIS Officer & Customer Relationship Officer

Supported MIS reporting by compiling and maintaining operational and sales data, and prepared reports and dashboards for management. Coordinated with cross-functional teams and managed customer relationships to ensure positive service experiences.

ExcelMIS ReportingData EntryCustomer Relationship ManagementData Reconciliation

Customer Experience & Support Officer

Delivered end-to-end customer support across multiple channels, providing personalized consultations and managing queries, order support, and post-sales assistance. Contributed to building trust and long-term relationships with domestic and international customers.

Customer SupportClient ConsultationOrder ManagementPost sales SupportCommunication Skills

Retail Sales & Customer Experience Associate

Swarovski

Delivered premium customer experiences aligned with luxury brand standards, managed front-desk operations and sales transactions, and supported store sales targets through personalized recommendations. Built strong customer relationships to drive repeat visits and brand loyalty.

Retail SalesCustomer ExperiencePOS systemsFront Desk OperationsRelationship Management

Academic & Extracurricular Program Coordinator

Managed and coordinated academic and extracurricular programs for neurotypical and autistic children, ensuring inclusive and structured learning environments. Supervised daily operations and supported cognitive, emotional, and social development through tailored programs.

Program CoordinationInclusive EducationChild DevelopmentSupervisionActivity Planning