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Independent Technical Consultant
I deliver enterprise endpoint support, PC refreshes, and identity access management.
United StatesIndependent Technical Consultant at Independent
Provide remote/on-site technical support for small business clients, specializing in Windows 11 enterprise deployments and system optimizations. Diagnose hardware and driver conflicts on custom workstations, optimizing I/O buffer states, ASIO latency, and audio processing pipelines.
Windows 11Hardware DiagnosticsSystem OptimizationCloud IdentityMicrosoft SC 300
Delivered Tier 2 remote and on-site technical support for a 20,000-user enterprise ecosystem using ServiceNow for incident tracking. Served as PC Refresh Lead, directing large-scale hardware replacements, scheduling, asset tracking, base-imaging, and deployment.
ServiceNowSCCMActive DirectoryCitrix WorkspaceVPNWindows 10 11
Pursuing Microsoft Certified: Identity and Access Administrator (SC-300) certification.
Executed recurring enterprise IT contracts supporting deskside operations and large-scale hardware replacement initiatives over 6 years. Imaged, configured, and deployed 20–30 replacement workstations weekly for new hires, training labs, and lifecycle refreshes.
Active DirectoryCommand Line ToolsNetwork DiagnosticsHardware RepairImagingDeployment
Profile sourced from Himalayas.