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Deivy Josue
Open to opportunitiesHealthcare Virtual Assistant
Healthcare Virtual Assistant at Angel City VA supporting podiatry practices with EHR and care coordination.
Dominican RepublicHealthcare Virtual Assistant at Angel City VA
Experience
Healthcare Virtual Assistant
Delivered comprehensive administrative, EHR management, and scribe support for multiple high-volume podiatry practices. Executed insurance verifications, prior authorizations, and billing inquiries, reducing claim denial rates across client accounts.
Electronic Health Records (EHR)ModMedInsurance VerificationPrior AuthorizationsHIPAA complianceMedical ScribingZendesk SupportProcess Automation
Image Review Analyst
Evaluated high-volume daily visual assets for resolution, color accuracy, and alignment with strict visual quality guidelines. Cross-referenced digital media with metadata to ensure content accuracy, legal compliance, and branding integrity.
Quality AssuranceData AuditingTechnical DocumentationTrend AnalysisMetadata Management
B2B Back Office Lead
Spearheaded data management and quality assurance operations across cross-functional internal departments. Achieved 25% paper reduction and boosted file searchability by establishing a unified digital documentation system.
Data ManagementQuality AssuranceProcess OptimizationSOP DevelopmentExcelSQL
Customer Support Lead
Guided, coached, and mentored customer support representatives to elevate daily team performance metrics. Deployed a new customer support ticketing system, drastically improving response times and streamlining ticket escalation paths.
Customer SupportTeam LeadershipOnboardingTrainingTicketing SystemsZendesk Support
Substitute Math Teacher
Delivered mathematics instruction for grades 9 through 12, maintaining curriculum consistency and positive student engagement. Evaluated student comprehension through active instruction, providing constructive feedback and maintaining classroom discipline.
Mathematics InstructionCurriculum DeliveryStudent AssessmentClassroom Management
Education
Bachelor of Science in Cybersecurity Engineering
Currently pursuing a B.S. in Cybersecurity Engineering with relevant coursework in SQL, Database Management, and Network Security Fundamentals.
CompTIA
In progress certification covering hardware, software operations, and troubleshooting fundamentals.
IBM
Cybersecurity Compliance Framework, Standards & Regulations certification issued by IBM in February 2025.
Cybersecurity Compliance Framework, Standards & Regulations certification issued by IBM in February 2025.
Google
Foundations of Cybersecurity certification issued by Google in February 2025.
Foundations of Cybersecurity certification issued by Google in February 2025.
University of Maryland, College Park
Cybersecurity for Everyone certification issued by University of Maryland, College Park in December 2023.
Cybersecurity for Everyone certification issued by University of Maryland, College Park in December 2023.
UNAPEC Escuela de Idiomas
Programa de Inglés and Advanced Conversation I y II issued by UNAPEC Escuela de Idiomas in September 2014 and June 2015.
Programa de Inglés and Advanced Conversation I y II issued by UNAPEC Escuela de Idiomas in September 2014 and June 2015.
Google
Play It Safe: Manage Security Risks certification issued by Google in February 2025.
Play It Safe: Manage Security Risks certification issued by Google in February 2025.
INFOTEP
Manejador de Power Point (15 Horas) issued by INFOTEP in March 2015.