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Deanna User
Looking for a jobTier 2 Customer Service Representative
Tier 2 Customer Service Representative at Intouch CX resolving complex customer issues and maintaining accurate case records.
United StatesTier 2 Customer Service Representative at Intouch CX
About
At Intouch CX, I provide advanced customer support for complex and escalated inquiries. I research account information, resolve issues by following established procedures, and document cases in internal systems.
At St. Petersburg College (SPC), I processed and verified academic transcripts, reviewed records for completeness, and supported student inquiries and administrative requests.
At PICS, I led teams conducting inventory counts and trained new staff on procedures and workflows. At Sizzling Platter, I managed daily operations, including scheduling, inventory, and financial reporting.
Experience
Tier 2 Customer Service Representative
Provided advanced customer support for complex and escalated client inquiries, resolving issues efficiently by researching account information and documenting cases. Maintained accurate customer records and detailed case documentation in internal systems.
Customer ServiceEscalation ResolutionData EntryDocumentationCRMProblem SolvingCommunication Skills
Transcript Verification Specialist
Processed, verified, and submitted academic transcripts into internal systems with a strong focus on accuracy. Reviewed records for completeness and compliance with academic guidelines.
Data EntryRecords ManagementVerificationDocumentationAttention To Detail
Education
Hillsborough Community College
Currently pursuing medical billing and coding-focused coursework.
St. Petersburg College
Earned an Associate Degree from St. Petersburg College.