David Marriner

I’m looking for IT Service Delivery, Service Desk and IT Operations management roles, in Scotland’s Central Belt (office, hybrid or remote) and across northern England, including working away from home. I would also consider relocating for the right role. Permanent, or contract inside IR35. Available immediately. IT Service Delivery Manager with over 25 years’ experience running 24/7 service operations and holding outsourced suppliers to account in complex, multi-vendor environments. Brought an underperforming supplier back within SLA, helped set the service standards for an incoming supplier by challenging its process manuals before go-live, and provided commercial oversight of IT supplier billing, checking and processing every invoice (£7.1 million over an 18-month period) and stopping or recovering over £500,000 of incorrect charges. ITIL Foundation certified, with ServiceNow experience and 12 years’ earlier management in logistics, sales and customer service. Willing and eligible to obtain UK SC clearance. Based in Livingston, looking for roles in Scotland’s Central Belt and open to northern England, including working away from home. Would also consider relocating for the right opportunity.