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Dariel Zamora Quesada
Looking for a jobIT Support Analyst
IT Support Analyst at Procter & Gamble who built SoporteTI, a web service desk system for the Municipality of Grecia.
Costa RicaIT Support Analyst at Level 1
About
At Procter & Gamble, I provided on-site deskside support to corporate users, helping with onboarding, device setup, and hardware, printer, and Microsoft 365 issues. I documented incidents and service requests in ServiceNow.
With PC CENTRAL's Dell field services, I replaced and upgraded hardware across Costa Rica and deployed operating system images on laptops and desktops. I also prepared service reports and coordinated troubleshooting with remote technical teams.
I designed and built SoporteTI, a web ticketing system for the Municipality of Grecia, to manage IT incidents from assignment through closure. It includes role-based access, an audit trail, and 12 management reports exportable to PDF and Excel.
I also built JobBot CR, a personal project that gathers and organizes job postings into SQLite. My training includes cloud support, Azure, Linux, and networking fundamentals, and I'm interested in growing toward cloud and infrastructure.
Experience
IT Support Analyst - Level 1
Provided on-site and deskside support to corporate users, including IMACs, user onboarding, device enrollment, and application setup. Troubleshot hardware, printers, Microsoft 365, SAP GUI, and connectivity issues, and documented incidents in ServiceNow.
ServiceNowIMAC (Install Move Add Change)User OnboardingDevice Enrollmenthardware troubleshootingPrintersMicrosoft 365SAP GUIConnectivityHands and EyesAsset Auditing
IT Support Technician - Field Services
Delivered on-site support across Costa Rica, replacing and upgrading Dell hardware and deploying OS images. Prepared service reports and coordinated troubleshooting with remote technical teams.
Education
Cisco Networking Academy
Completed courses in Linux Essentials, Networking Basics, Introduction to Cybersecurity, and Python Essentials 1.
TeKnowledge
Completed the IT Immersion Program in the Cloud Support Track, focusing on Azure Cloud Specialist skills.
freeCodeCamp
Completed the Foundational C# with Microsoft course.
INA
Completed Microsoft Azure Fundamentals training.
Desafío Latam
Completed the English for Developers and IT Professionals course.
Universidad Estatal a Distancia (UNED)
Pursued a Diploma in Informatics Engineering, covering foundational and advanced topics in computing.