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Retail Operations Coordinator
Retail Operations Coordinator at KenckoFoods, improving cross-functional workflows and customer-facing operations.
United StatesRetail Operations Coordinator at Kencko Foods
Coordinates customer- and retailer-facing operational requests, ensuring accurate information and timely follow-through. Partners cross-functionally to resolve issues and improve processes.
Operations CoordinationCross Functional CollaborationProcess ImprovementCustomer Service
Led a remote customer service team, managing service quality and team performance. Coached team members and achieved CSAT above 95% and SLA above 98%.
Team LeadershipCoachingQuality AssuranceCSATSLAEscalation ManagementCustomer Feedback AnalysisHiringScheduling
Delivered customer support through email, chat, and social channels during rapid company growth. Consistently exceeded performance metrics with CSAT above 98% and 100% SLA.
Customer SupportEmail SupportLive ChatSocial Media SupportCSATSLA
Led a team of approximately 20 Social Media Specialists supporting Planet Fitness customers. Managed engagement, escalations, and used Sprinklr for sentiment monitoring.
Team LeadershipSocial Media ManagementSprinklrCustomer EngagementEscalation ManagementQuality AssuranceCoaching
Delivered high-volume customer support across Facebook and Twitter, resolving complex issues. Conducted quality assurance audits and collaborated with internal departments.
Social Media SupportFacebookTwitterQuality AssuranceCustomer issue resolutionMultitasking
Bachelor of Arts in Journalism with a minor in History.
Associate of Arts in Communications.
Profile sourced from Himalayas.