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Daniel Sotelo R
Looking for a jobBusiness Intelligence Analyst
Business Intelligence Analyst at Customer Index Value CIV who automated CX dashboards and AI-powered customer feedback analysis.
ColombiaBusiness Intelligence Analyst at Customer Index Value CIV
Experience
Business Intelligence Analyst
Participated in research projects to measure customer experience and satisfaction across banking, fiduciary, health, and industry sectors. Developed AI-based solutions to optimize costs and processing times in data analysis, improving operational efficiency.
Power BIHTMLClaude CodeOpenAIPythonSQLExcelRSPSSData AnalysisBusiness IntelligenceCustomer ExperienceAIAutomation
Education
Universidad Nacional de Colombia
Completed a degree in Statistics from the Universidad Nacional de Colombia from 2010 to 2015.
Completed a degree in Statistics from the Universidad Nacional de Colombia from 2010 to 2015.