Daniel Mora

Global Enablement Training Manager

Western Union

Owns global training delivery for financial product launches and system implementations, coordinating cross-functional teams to align requirements and workforce readiness. Leads instructional designers, trainers, and copywriters in delivering multilingual learning resources and quality standards.

Training DeliveryInstructional DesignMultilingual ContentQuality AssuranceStakeholder ManagementProject ManagementChange ManagementCommunication Skills

Content Program Manager

Amazon

Managed international training and content programs supporting risk operations, coordinating requirements, dependencies, implementation, and evaluation with Legal, Policy, Product, and Operations. Standardized SOPs and communication templates to strengthen content governance and service execution.

Content ManagementGovernance SOPsData AnalysisEscalation ManagementCross functional CoordinationRisk OperationsTraining Programs

Learning Risk Manager

Amazon

Owned global learning strategy and certification roadmaps for distributed risk and investigation teams, aligning professional development with operational priorities. Created and managed a global trainer pool and mentored eight content creators to deliver standardized learning assets.

Learning StrategyCertification PathsTrainer ManagementMentorshipPerformance MetricsSkill Gap AnalysisStakeholder Partnership

Senior Risk Control Analyst

Amazon

Senior risk control analyst at Amazon, responsible for risk control and analysis.

Investigation Specialist

Amazon

Investigation specialist at Amazon, handling investigations.

Treasury & FX Analyst

Treasury and FX analyst at Banco Promerica, handling treasury and foreign exchange operations.