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Service Quality Specialist I
I am a customer-focused operations specialist driving onboarding, training, and service quality.
ChileService Quality Specialist I at Uber
Monitored and evaluated customer interactions to ensure compliance with quality standards, provided coaching to enhance service delivery, and analyzed service metrics to identify trends and close performance gaps.
Quality AssuranceCoachingCustomer ExperienceData AnalysisReportingCross Functional CollaborationCRM
Developed and executed onboarding and training for Cornershop employees, provided live chat and outbound support to delivery partners in the US and Canada, and contributed to process documentation and tool optimization; awarded ComOps Support Superstar.
OnboardingTrainingCRMLive Chat
Managed live chat support, security reports, and incident handling while generating demand planning, catalog, and quality assessment reports to improve order efficiency and accuracy.
Order ManagementReportingdemand planningQuality AssuranceCustomer Support
Resolved customer inquiries, complaints, and service requests while maintaining detailed interaction records and ensuring appropriate resolutions to improve customer satisfaction.
Communication SkillsCustomer SupportCRMRecord keepingComplaint Handling
Completed Premiere Pro CC 2018 Certified Associate credential through the School of Entertainment & Design Technology, demonstrating proficiency in Adobe Premiere Pro workflows.
Completed Premiere Pro CC 2018 Certified Associate credential through the School of Entertainment & Design Technology, demonstrating proficiency in Adobe Premiere Pro workflows.
Associate of Arts in Business Administration from Miami Dade College focused on foundational business principles and administrative practices.