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Administrative Virtual Assistant
Virtual assistant at AlbaNueva coordinating workshop logistics and client communication across programs.
GuatemalaAdministrative Virtual Assistant at AlbaNueva
Support the CEO with end-to-end logistical planning for workshops and programs, serving as the primary point of contact for clients regarding scheduling, preparation, and follow-up processes.
Calendar ManagementClient CoordinationEvent LogisticsSurvey AdministrationDocumentationWorkflow Tracking
Conducted background and due diligence research on entrepreneurs and potential media/casting candidates, verifying identities and professional credibility, and prepared structured screening reports for casting and production teams.
Due DiligenceResearchBackground ChecksGoogle SheetsData VerificationReport Preparation
Graduated in Business Administration from Liceo Latino High School in Guatemala.
Pursued a Bachelor of Arts in Business Administration and Management at Galileo University in Guatemala, but studies were incomplete.
Completed a certification in Customer Service from Trabajo Virtual de 0 a 1000.
Completed a certification in Customer Service from Trabajo Virtual de 0 a 1000.
Support operational and research-driven processes by ensuring accurate data management, organized workflows, and reliable information tracking, including database maintenance, structured data entry, and content curation for internal communications.
Data ManagementData EntryGoogle SheetsAirtableAsanaResearchContent CurationFeedlyAI ToolsGoogle Docs
Verified and validated the accuracy and consistency of data collected for market research studies, reviewing survey responses and ensuring data integrity before final delivery to clients.
Data QualityData ValidationMarket ResearchAttention To DetailCross Functional Collaboration
Provided comprehensive administrative support to ensure seamless team operations and effective collaboration, including email management, scheduling, meeting minutes, and expense handling.
Email ManagementOutlookMeeting MinutesSchedulingMicrosoft OfficeOneNoteSharePointTo DoSAP ConcurJira
Designed visual content for social media using Canva and CapCut, and utilized Meta's scheduling tools to determine and execute content publication at the most effective times.
CanvaCapcutSocial Media ManagementFacebookInstagramLinkedInYelpHouzzMeta (Scheduling)
Crafted visually compelling presentations in Canva and PowerPoint, documented meeting insights in Microsoft Word, consolidated project data in Monday.com, and managed time tracking and hours reporting through Upwork.
CanvaPowerPointMicrosoft WordMonday.ComUpworkGmailTime Tracking
Verified and confirmed the accuracy of historical records to process loan documentation requests, ensuring data integrity for rental inquiries across the USA using various tools.
Data AnalysisSentiLinkHubSpotZendeskOFACEquifaxSlackGmail
Handled social media sites and interacted with users on Instagram, created graphics with Canva, filled administrative forms and timesheets on Upwork, and conducted research and data entry activities.
Social Media ManagementInstagramCanvaUpworkResearchData Entry
Managed a comprehensive phone and email support system for diverse stakeholders using Salesforce CRM and Gusto platform, providing guidance on platform usage and tax information.
SalesforceGustoCustomer SupportCommunication SkillsTaxGmailSlack
Provided attentive service during nightly check-in and check-out procedures, carried out Night Audit processes, and generated daily reports on occupancy and availability.
ZaviaCustomer ServiceNight AuditReportingAttention To Detail
Delivered exemplary service to insurance members, navigating and communicating complex insurance coverage details using Salesforce CRM and other tools, and proactively initiated outbound calls to verify information.
SalesforceDigbotCI CDRX ConnectRx NovaSoftphonesCustomer ServiceInsuranceCommunication Skills
Provided exceptional support to Amazon customers while performing accurate and timely data entry tasks, handling inquiries, resolving issues, and maintaining records.
Customer ServiceData EntryProblem SolvingMonday.ComRecord keeping
Managed customer care for social media and personal accounts, created and distributed marketing reports, oversaw delivery schedules, and generated customer account statements.
Customer ServiceSocial Media ManagementMarketing ReportsFacebookAccount Management
Served as administrative assistant to the General Manager, managing documentation, overseeing customer service operations, preparing payrolls, and handling tax filings.
Administrative SupportPayrollSpreadsheetsTax PreparationCustomer ServiceDocumentation
Profile sourced from Himalayas.