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Dami Adeleke
Looking for a jobCustomer Support Specialist
Customer Support Specialist at Fairmoney Microfinance Bank, resolving 95% of customer issues within SLA.
NigeriaCustomer Support Specialist at Fairmoney Microfinance Bank
Experience
Customer Support Specialist
Analyse customer trends to address recurring payment issues proactively and collaborate with finance teams to resolve discrepancies. Manage escalations, process transactions and disputes, and lead support process improvements.
Customer SupportPayment ProcessingDispute ResolutionTransaction ReconciliationEscalation ManagementSLA ManagementProcess ImprovementWorkflow OptimizationData IntegrityTroubleshooting
Administrative Officer/Client Manager
Managed client concerns and maintained transaction records with high accuracy. Led customer service initiatives and streamlined documentation to improve response time and service accuracy.
Client ManagementCustomer SatisfactionTransaction RecordsEscalation ManagementCross Functional CommunicationDocumentationStructured FeedbackService WorkflowsOperational Efficiency
Business Manager
Coordinated a team of 10 employees, analysed KPIs, and integrated Canva for personalised marketing. Drove sales and business development strategies for new and renovated branches.
Team CoordinationKPI AnalysisCanvaMarketing CampaignsSales StrategyBusiness DevelopmentCustomer Relationship ManagementOperational Efficiency
Administrative Intern
Conducted routine visitations and sent emails reminding companies of overdue taxes. Handled calls, attended meetings, and maintained systematic document management practices.
Customer ServiceTax ComplianceDocument ManagementMeeting CoordinationCommunication Skills
Education
Veritas University, Abuja
Bachelor of Science in Mass Communication from Veritas University, Abuja, completed in 2021.
Bachelor of Science in Mass Communication from Veritas University, Abuja, completed in 2021.