Christian Mejia

With over seven years of experience in customer service and project management, I have honed my skills in leading high-performing teams in both remote and hybrid environments. My expertise lies in process improvement, client retention, and KPI-driven leadership, which has allowed me to create scalable workflows that significantly enhance customer satisfaction and team efficiency. At Packnwood, I lead a fully remote customer service team, where I developed and implemented standard operating procedures and key performance indicators that increased team productivity by an impressive 200%. My commitment to maintaining high service quality is evident through my regular QA audits and the automation of reporting processes, which have streamlined our operations and provided valuable insights into team performance. Previously, I managed a multi-client support team at Hire Horatio, ensuring compliance with service level agreements and achieving over 95% QA scores. My ability to create effective training programs and knowledge bases has consistently reduced onboarding time and improved overall team performance. I am passionate about leveraging my bilingual communication skills and technical expertise to drive success in customer experience strategy and team leadership.