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Cha Borabien
Looking for a jobProcess Associate (Fraud Analyst)
Fraud Analyst at Genpact LLC who investigated suspicious transactions and processed chargebacks and representment requests.
PhilippinesProcess Associate (Fraud Analyst) at Genpact LLC
Experience
Process Associate (Fraud Analyst)
Investigated potentially fraudulent transactions and supported dispute resolution. Processed chargebacks and representment requests, and provided feedback on automation initiatives.
Fraud AnalysisFraud DetectionTransaction InvestigationChargeback ProcessesDispute ResolutionRepresentmentCustomer VerificationCase DocumentationCompliance
Clinical Laboratory Intern
Assisted medical technologists with routine laboratory procedures and specimen preparation. Supported accurate documentation and followed safety and quality assurance procedures.
Laboratory ProceduresSample PreparationDocumentationQuality AssuranceSafety Compliance
Customer Service Associate
Amazon Operations Services Philippines Inc.
Processed customer orders, returns, refunds, and exchanges. Addressed customer concerns and documented interactions in the CRM system.
Customer ServiceOrder ProcessingReturnsRefundsCRM documentationProblem Solving
Sales Associate
Assisted customers with product inquiries and sales transactions. Monitored inventory and supported sales reporting, and assumed additional supervisory responsibilities when needed.
Customer ServiceSalesInventory ManagementSales ReportingSupervision
Education
Cavite State University
Pursued a Bachelor of Science in Biology with a major in Microbiology, including clinical laboratory internship experience.