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Cee Abella
Looking for a jobSPE – Store & Enterprise Helpdesk
Store & Enterprise Helpdesk professional at Cognizant Technology Solutions, supporting users through technical troubleshooting and incident management.
PhilippinesSPE – Store & Enterprise Helpdesk at Cognizant Technology Solutions
Experience
SPE – Store & Enterprise Helpdesk
Cognizant Technology Solutions
Provided technical support and incident management for store and enterprise environments, resolving complex issues efficiently and maintaining clear communication with users and cross-functional teams.
ServiceNowOneCRMBomgarMicrosoft 365WindowsMacOSActive DirectoryAS 400Data EntryReportingWorkflow ToolsSQL
SA- Senior Agent
Served as a senior agent handling customer support and technical troubleshooting, delivering high-quality service in a fast-paced environment.
Customer SupportTechnical TroubleshootingMicrosoft 365OutlookTeamsServiceNowOneCRMBomgar
Agent
Provided customer service and support, handling inquiries and resolving issues for clients.
Customer ServiceTechnical SupportMicrosoft 365OutlookTeams
Agent
Provided customer support and technical assistance to clients, ensuring high-quality service delivery.
Customer SupportTechnical TroubleshootingMicrosoft 365OutlookTeams