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Cedric Kabigting
Looking for a jobDispatcher
Quality assurance professional at Uber Systems Inc. who developed a standardized chat evaluation form and mentored QA specialists.
PhilippinesDispatcher at Cleaning Company
Experience
Dispatcher
Managed and adjusted cleaning schedules to accommodate absences and availability. Coordinated with cleaners and communicated with customers via phone and email to resolve scheduling issues.
AircallSlackGoogle SheetsGmailGoogle CalendarMapsSchedulingClient CommunicationProblem Solving
Service Quality Specialist II
Provided insights on evaluation results and customer experience trends. Reviewed knowledge base content and mentored new and intern Quality Assurance Specialists.
Quality AssuranceCustomer ExperienceKnowledge ManagementMentorshipTrainingData Analysis
Quality Assurance Specialist
Evaluated calls, chats, and emails for quality and compliance. Analyzed and reported account performance and CSAT results, and co-facilitated coaching sessions with Operations.
Quality AssuranceCall MonitoringCSAT analysisCoachingCalibrationReporting
Supervisor / Timekeeper
Supervised worker placement and daily manpower requirements. Maintained daily manpower and timesheet records.
SupervisionManpower PlanningTimekeepingRecord keeping
Encoder
Encoded medical records from various states. Maintained productivity in a fast-paced work environment.
Data EntryMedical RecordsProductivity
Education
St. Joseph College
Pursued Information Technology studies with academic honors from 2011 to 2013.
Pursued Information Technology studies with academic honors from 2011 to 2013.
St. Anne High School
Completed high school education with honors from 2007 to 2011.
Completed high school education with honors from 2007 to 2011.
Balic-Balic Elementary School
Completed elementary education from 2001 to 2007.
Completed elementary education from 2001 to 2007.