Bryan Becerra

Operations Supervisor

Asurion

Engineered a multi-channel sales strategy and continuous coaching framework for a 20+ member team, delivering 23% compounding quarterly growth. Designed custom PowerBI dashboards to track real-time KPIs, driving an 18% uplift in baseline productivity.

Power BIData AnalysisExcelKPI developmentProject ManagementProcess InnovationCoachingPerformance Management

Manager

Hertz

Streamlined daily financial transactions and maintained financial records, increasing customer retention by 28%. Overhauled rental operations and vehicle lifecycle management, reducing transaction latency and driving a 23% increase in top-line sales.

Revenue ManagementChange ManagementCustomer ResolutionsTeam LeadershipFinancial Record Keeping

Driver Supervisor

Formulated a new dispatch framework after root-cause analysis of route bottlenecks, slashing idle time by 15% and maximizing fleet utilization. Spearheaded a driver-mentoring program focused on defensive driving and time-management, resulting in a 24% reduction in safety incidents.

DispatchRoot Cause AnalysisProgram ManagementEmployee RetentionPerformance Based Incentivessafety management