Brittany Nicole

Consultative Pharmacy Technician

Supports specialty pharmacy authorization workflows using PAHub, resolves prescription-processing rejections, educates patients, and coordinates with manufacturer partners.

PAHubPrior AuthorizationsUtilization ManagementSpecialty PharmacyPharmacy Claim AdjudicationClinical Documentation ReviewProvider OutreachDenial ResolutionPatient Access SupportManufacturer CollaborationExcelMicrosoft WordPowerPoint

Pharmacy Technician – Utilization Management Team

Humana

Used PAHub in utilization management workflows to support authorization processing, reviewed clinical documentation, and contributed to a 15% reduction in errors.

PAHubUtilization ManagementPrior AuthorizationsClinical Documentation ReviewPharmacy Claim AdjudicationDenial ResolutionProvider OutreachPatient Access SupportExcelMicrosoft WordPowerPoint

Pharmacy Technician – Prior Authorization Specialist

Humana

Processed prior authorization workflows using PAHub, completed authorization forms, researched adjudication rejections, and communicated with patients and providers.

PAHubPrior AuthorizationsPharmacy Claim AdjudicationDenial ResolutionProvider OutreachPatient Access SupportExcelMicrosoft WordPowerPoint

Pharmacy Technician – Dr. Call Queues

Humana

Resolved prescription-processing errors, entered and processed prescriptions, and supported pharmacist outreach for clarifications and alternatives.

Prescription processingProvider OutreachPatient Access SupportExcelMicrosoft WordPowerPoint

Pharmacy Technician – Failed Claims Exceptions

Humana

Researched and resolved prescription adjudication rejections, audited claims, and corrected processing errors as part of the Quality Team.

Pharmacy Claim AdjudicationDenial ResolutionQuality AuditingExcelMicrosoft WordPowerPoint

Pharmacy Technician (PRN, Inpatient)

Mercy Health

Supported pharmacists with medication preparation and distribution, patient account charging, unit-dose packaging, and IV/antibiotic compounding.

Medication PreparationUnit Dose PackagingIV CompoundingAccount Charging

Pharmacy Technician (Inpatient)

Provided inpatient pharmacy technical support, including medication preparation and distribution, patient account processing, and unit-dose packaging.

Medication PreparationUnit Dose PackagingPatient Accounting Processes

Lab Technician

Quest Diagnostics

Entered patient and test-order information, evaluated specimens, prepared aliquots for testing, and resolved test-order issues.

Specimen HandlingData EntryTest Ordering