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Data & Automation Specialist
Business Process Automation Engineer building AI-powered workflows that cut manual work.
Dominican RepublicData & Automation Specialist at Focus Camera
Built n8n and Make automation pipelines integrating OpenAI API for document classification, reducing manual review queues by 70%+. Designed webhook-driven, real-time workflows connecting CRM-style data to notifications and scheduling, cutting lead/catalog response latency from hours to minutes.
N8nOpenAI APIAnthropic Claude API
Automated data reconciliation workflows with Power Automate and Excel VBA, cutting manual review cycles by 60%. Built Power BI dashboards for cross-regional data quality monitoring, enabling managers to resolve discrepancies 40% faster.
Power AutomateVBAPower BIData ReconciliationData QualityData GovernanceProduct TaxonomyExcel
Promoted from Customer Service Representative to Operations Supervisor, leading a team of 40 agents across multiple client accounts. Built automated performance tracking and reporting with Excel macros and Power Automate, saving 5+ hours/week, and improved CSAT by 20% via coaching workflows and real-time quality dashboards.
Operations ManagementTeam LeadershipExcel MacrosPower Automateperformance reportingCSATDashboarding
Maintained and optimized network infrastructure across 130+ branches for the Dominican Republic’s largest state-owned bank. Automated network monitoring and incident-reporting with Python scripts, reducing mean time to detection by 35% and supporting zero-downtime infrastructure upgrades during business hours.
Network InfrastructureNetwork MonitoringIncident ReportsPythonAutomationZero Downtime DeploymentsMean Time To Detection (MTTD)
Completed the Scrimba course 'Intro to Model Context Protocol (MCP)' covering MCP concepts and how to apply them in AI-enabled workflows.
Completed the Scrimba course 'Vibe Coding with Claude Code', practicing AI-assisted coding workflows.
Completed 'Automation & Advanced Techniques with Copilot in Excel' on Coursera (Microsoft), focusing on AI-assisted automation in Excel.
Completed the Coursera course 'Discover the Art of Prompting' (Google), learning techniques for effective AI prompting.
Completed the Coursera course 'Maximize Productivity with AI Tools' (Google), applying AI tools to productivity use cases.
Completed 'Google AI Essentials' on Coursera (Google), covering foundational AI concepts and practical applications.
Completed the Coursera 'Crash Course on Python' (Google), building a foundation in Python programming.
Completed 'Version Control with Git' on Coursera (Atlassian), learning core Git concepts and version control practices.
Completed 'Build Dashboards in Power BI' on Coursera (Microsoft), developing dashboard skills using Power BI.
Completed 'SQL for Data Science' on Coursera (UC Davis), strengthening SQL fundamentals for data science use cases.