Loading profile…
Brennan Stang
Looking for a jobDirector, Client Success
Client Success Director at InnerSpace who built the function and led adoption of two AI-driven products.
CanadaDirector, Client Success at InnerSpace
Experience
Director, Client Success
Built Client Success from the ground up and led the post-sales organization, driving 620% NRR in 2023, 143% in 2024, and 180% in 2025. Led AI adoption and enablement for enterprise clients including Microsoft, LinkedIn, KPMG, PepsiCo, and UnitedHealth.
Client SuccessAI AdoptionChange ManagementNRRGRRCustomer HealthQBRExecutive EngagementData AnalysisSalesforceHubSpotNotionMetabaseRetool
Senior Manager, Client Success
Built Client Success from the ground up and led the post-sales organization, driving 620% NRR in 2023, 143% in 2024, and 180% in 2025. Led AI adoption and enablement for enterprise clients including Microsoft, LinkedIn, KPMG, PepsiCo, and UnitedHealth.
Client SuccessAI AdoptionChange ManagementNRRGRRCustomer HealthQBRExecutive EngagementData AnalysisSalesforceHubSpotNotionMetabaseRetool
Manager, Account Management
Led a team of 8 Account Managers across SMB, mid-market, and enterprise segments, overseeing a $6.1M book of business and 375+ accounts. Improved team GRR from 65% to 84% and maintained 105% NRR while generating an average of $650K in quarterly upsell and cross-sell pipeline.
Account ManagementGRRNRRUpsellingCross SellingQBRLinkedIn Sales NavigatorCustomer SuccessTeam LeadershipSalesforceHubSpot
Manager, Customer Success
Managed a blended team of 8 CSMs supporting enterprise, mid-market, and SMB clients. Raised team retention to 90% and negotiated a 1,100% increase in a key client contract, generating $250K in new annual revenue.
Customer SuccessTeam LeadershipRetentionQBROnboardingCustomer Journey MappingNPSSalesforceHubSpot
Team Lead, Customer Success
Led a team of Customer Success Managers, maintaining 95% personal retention and shifting the operating model from reactive to proactive. Designed onboarding frameworks and customer journey maps to shorten time-to-value.
Customer SuccessTeam LeadershipRetentionOnboardingCustomer Journey MappingQBRSalesforceHubSpot
Customer Success Manager
Managed customer success for enterprise, mid-market, and SMB clients, consistently meeting or exceeding KPIs including 90% retention. Built CSM training and enablement programs and dashboards tracking account health and risk signals.
Customer SuccessRetentionOnboardingQBRNPSSalesforceHubSpot
Education
Wilfrid Laurier University
Earned an Honours Bachelor of Arts in Political Science from Wilfrid Laurier University.