Bilal Hasan

Looking for a job

Founder & AI Automation Builder

I build AI-powered customer operations that improve onboarding, retention, lead conversion, and client support.

Loading profile…

Bilal Hasan · Founder & AI Automation Builder · web2ua

About

I'm seeking Customer Success, AI Automation, Account Management, or Operations roles where I can improve client retention, onboarding, revenue, and operational efficiency through CRM discipline, cross-functional leadership, and AI automation. I'm open to remote work and relocation to Dubai, Saudi Arabia, or Europe. I run NexFlow AI, where I design and deploy chatbots, voice agents, website development and workflow pipelines that automate customer interactions, lead generation, and internal operations. I've delivered 13+ custom AI integrations using Claude, Botpress, Make.com, Vapi.ai, ElevenLabs, Zapier, and Airtable. Across iGaming, I managed pipelines of 500–600 qualified leads per day, drove a 20%+ conversion uplift through structured follow-ups and GEO-specific outreach, and achieved roughly 400–500 first deposits monthly. I also led teams handling 400+ daily requests, improving team performance by 30% and average ticket size by 25%. In SaaS and B2B operations, I've onboarded HORECA clients to a management platform with 80%+ adoption in three months and 100% retention among Dubai clients. I've managed CRM workflows, technical training, reporting, account relationships, procurement, vendor coordination, production planning, and delivery performance. I'm fluent in English, Urdu, and Hindi, with hands-on experience supporting remote, multi-GEO teams and customers across the GCC, Europe, and international markets. I bring customer success, operational discipline, and practical AI automation together to build more efficient client-facing businesses.

Experience

Founder & AI Automation Builder
Founded and run an AI automation practice designing chatbots, voice agents, and workflow pipelines for businesses. Delivered 13+ custom AI integrations using Claude and built WhatsApp-based chatbots and voice agents for client lead qualification and support workflows.
ClaudeBotpressMake.ComElevenLabsZapierAirtableAI AutomationChatbot DevelopmentWorkflow AutomationCustomer SuccessBusiness Development
Operations Manager
Lead end-to-end B2B operations for an automotive components manufacturer supplying OEM clients including Pak Suzuki, overseeing procurement, vendor negotiations, production planning, and on-time delivery. Spearheaded digital transformation by building the company web presence from scratch, generating inbound B2B leads and modernising client-facing operations.
Procurementvendor negotiationProduction PlanningB2B OperationsKPI MonitoringProcess ImprovementWeb DevelopmentDigital Transformation
Sales Operations & Customer Success Associate
Managed a high-volume lead pipeline of 500-600 qualified leads per day, achieving 400-500 first deposits monthly. Drove a 20%+ uplift in conversion rates through data-driven follow-up cadences and localised outreach across multiple GEO markets.
CRMLead ManagementSales OperationsCustomer SuccessData AnalysisPipeline ManagementOutreachGeo Targeting
Customer Success Lead & Sales Team Lead
Led a team of 4-5 sales managers handling 400+ daily requests, achieving a 30% improvement in team performance. Developed upselling strategies that increased average ticket size by 25% and managed CRM hygiene and pipeline KPIs.
Team LeadershipSales ManagementCustomer SuccessUpsellingCRMHubSpotPipeline ManagementCoachingTraining
Logistics Manager
Negotiated freight contracts and optimised truck routing for US-market delivery operations, driving an 18% increase in gross revenue per mile. Maintained a 98%+ on-time delivery rate through improved driver coordination and real-time route tracking.
LogisticsFreight NegotiationRoute OptimizationDispatchCoordinationTrackings
Customer Care Manager
Managed customer care across 4 parallel e-commerce projects via email, live chat, and CRM, achieving a 95% ticket resolution rate. Identified recurring pain points through support log analysis and proposed process improvements.
Customer ServiceCRMEmail SupportLive ChatTicket ResolutionProcess ImprovementData Analysis
Operations Manager – SaaS Platform (HORECA Sector)
Led onboarding of HORECA clients onto a B2B SaaS management platform, achieving 80%+ platform adoption within 3 months and 100% retention of Dubai-based clients. Managed CRM and support systems, maintaining an average NPS of 8.5+.
Operations ManagementSaaSB2BClient OnboardingCRMBitrix24NotionTrack PODTechnical SupportTrainingNPS

Education

National Research University – Higher School of Economics
Pursued a Master of Management with a focus on Global Business, gaining advanced knowledge in international business strategies and management practices.
Bahria University
Earned a Bachelor of Business Administration with a specialization in Marketing, developing a strong foundation in marketing principles and business operations.

About

Experience

Founder & AI Automation Builder

Operations Manager

Sales Operations & Customer Success Associate

Customer Success Lead & Sales Team Lead

Logistics Manager

Customer Care Manager

Operations Manager – SaaS Platform (HORECA Sector)

Education

National Research University – Higher School of Economics

Bahria University

Links