Benjamin Reid

Associate Banker – ME / Branch Operations Lead

JPMorgan Chase

Delivering exceptional customer experiences by building long-lasting relationships and sharing product knowledge. Performing branch and controls operations including talent development and scheduling.

Customer ServiceRelationship BuildingProduct KnowledgeBranch OperationsControlTalent DevelopmentScheduling

Operations Specialist

Managed document flow for underwriting, performed data entry, submitted insurance applications, and assisted with client relationship-building. Acted as community manager and managed video editing and graphic design for advertising campaigns.

Document ManagementData EntryInsurance ApplicationsClient RelationsCommunity ManagementVideo EditingGraphic Design

Operations Manager

Managed communication between teams of agents and clients while ensuring HIPAA compliance in underwriting. Developed onboarding and education programs, generated ad hoc reports, and managed company websites.

Communication SkillsHIPAA complianceUnderwritingOnboardingTrainingData AnalysisReportingWixKajabiExecutive SupportCalendar Management