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Benjamin Palomares
Looking for a jobCRM & Financial Account Specialist
Technical Support Representative at Datamatics who troubleshot software and hardware issues and maintained CRM support tickets.
PhilippinesCRM & Financial Account Specialist at TELUS International
Experience
CRM & Financial Account Specialist
Managed customer CRM profiles and resolved complex account and financial inquiries with high accuracy. Navigated databases to verify records, resolve billing issues, and consistently meet FCR and CSAT targets.
CRM AdministrationDatabase ManagementAccount VerificationBilling ResolutionFCRCSAT
Technical Support Representative
Delivered first-level technical assistance for software and hardware troubleshooting via phone and chat. Logged and updated support tickets within CRM systems while maintaining quick resolution times.
Technical SupportTroubleshootingTicket ManagementCRM SystemsPhone SupportLive Chat
Online Examination Proctor
Monitored webcam feeds and candidate screen activity for high-volume exam sessions to enforce testing rules. Identified and documented policy violations and technical issues, logging flagged incidents for administrative review.
MonitoringIncident ReportingTechnical EscalationLive Chat
Education
Cisco Networking Academy
Completed the Networking Basics certification through Cisco Networking Academy.
Cisco Networking Academy
Completed the Introduction to Data Science certification through Cisco Networking Academy.
Cisco Networking Academy
Completed the Introduction to IoT certification through Cisco Networking Academy.
Cisco Networking Academy
Completed the Cybersecurity Essentials certification through Cisco Networking Academy.