Benjamin Holmes

Sales Executive

Managed contracted solutions for 480 customers in the Kansas City Metro, maintaining or exceeding 30% margin on construction bids. Specialized in remodeling, concrete, post-construction cleaning, plumbing, HVAC, mold remediation, landscaping, and roofing projects.

Account ManagementContract ManagementConstructionProject Managementoutreach campaignscontractor coordination

Customer Success Representative

Increased sales of industrial lead products by 84% YoY and re-engaged over 3,000 previous customers, converting 27% into return buyers. Developed inside sales processes and introduced tools like ZoomInfo, SalesForce, and Microsoft 365 CoPilot.

Inside SalesCustomer SuccessSalesforceZoomInfoMicrosoft 365OutreachSales Process Development

Sales Executive

Prospected state and local government, K-12 education, and higher education to implement language access programs. Authored RFP and RFQ documents for public sector opportunities with a 76.2% win rate on submissions.

SalesRFP WritingGovernment SalesEducation SalesOutreachVirtual Demonstrations

Assisted Sales Manager, Senior Direct Sales Associate, Inventory Control Expert

Microsoft

Implemented daily auditing systems for inventory accuracy and led sales teams to achieve 23% year-over-year growth in consumer sales for FY18. Managed shrink levels below 0.40-0.90% and contributed quarterly revenue of $350k-$640k in Microsoft device, SaaS, M365, and security software.

Sales ManagementInventory ControlRetail SalesB2B SalesMicrosoft 365Dynamics 365 CRMMS 900team trainingCoaching

Barista, Supervisor, Manager

Starbucks Coffee Co.

Selected for the New Store Opening Team in 2005, assisting in hiring, training, and opening locations in Emporia, KS, and Bentonville, AR. Led the district in sales of whole bean coffee and brewing machines, achieving a sustained 17% increase in whole bean coffee sales.

Retail SalesTeam LeadershipTrainingStore OperationsCustomer Service