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Ayobami Rotiba
Looking for a jobFounder & Operations Lead
Customer support and operations professional at MAISON 11, supporting 1,000+ customers and coordinating interstate and international shipments.
NigeriaFounder & Operations Lead at Maison 11
About
At MAISON 11, I support customer experience and operations for Bammy’s Hairline and Pargo Logistics. I’ve supported 1,000+ customers across online and offline channels, handling enquiries, orders, complaints, and fulfilment.
At Pargo Logistics, I coordinate approximately 50 interstate and international shipments monthly, from quotation and booking through documentation, tracking, and delivery. I work with DHL, FedEx, and other logistics partners to follow up on shipment issues and customer requests.
At Bammy’s Hairline, I manage sourcing, purchasing, inventory, and order fulfilment, using Google Sheets to track stock and operational records. I also create and publish customer-focused content using Canva and social platforms, helping grow the brand’s digital presence to approximately 10.7K+ followers.
Experience
Founder & Operations Lead
Founded and led a business group comprising a beauty brand and a logistics business, overseeing operations, customer experience, and team coordination.
Customer SupportCustomer ExperienceOperationsInventory ManagementLogistics CoordinationGoogle SheetsWhatsApp BusinessCanvaSocial MediaTeam Coordination
Customer Service Officer
Responded to customer enquiries and service issues professionally through digital and phone channels, processed orders and payments, and supported social media growth.
Customer ServiceOrder ManagementSocial Media
Education
Redeemer's University
Bachelor of Science in Mass Communication from Redeemer's University.
Google
Professional Certificate in Digital Marketing & E-commerce.
Lagos Digital Academy
Digital Marketing Bootcamp.
CSCU
Certification in Advanced Excel, Customer Relationship Management (CRM) and Project Management.
Data Entry
Certification in Data Entry.