Ashley Mitoko

I've designed 90+ interactive learning modules for PACEMaker International and delivered curricula that reached 100+ learners in underserved communities. At Karima Girls Senior School, I built a multidisciplinary Kiswahili and music curriculum that increased engagement by 50% across two cohorts. I also led community service learning for 60+ students and created collaborative sessions that improved participation and confidence by 50%. In my current call-agent and sales role at Vector Road Rescue, I turn technical roadside-assistance information into clear, step-by-step guidance under pressure while matching membership plans to customer needs. I bring instructional design, assessment design, customer communication, Canva, Google Workspace, HubSpot, and fluent English and native Kiswahili to learner- and customer-focused work.