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E-commerce Operations Specialist
B2B Content Strategist | Narrative & Growth Specialist
IndiaE-commerce Operations Specialist at 3AK Chemie Private Limited
Optimized Order-to-Cash workflows using Microsoft Dynamics Business Central for B2B and D2C operations, improving daily proforma invoice processing and automating Stripe payment verification. Led the launch of an invite-only Indian e-commerce platform and improved logistics cost while maintaining on-time delivery performance.
Order To CashProforma InvoicesWorkflow AutomationE Commerce OperationsCustomer Data ManagementLogistics CoordinationProcess Improvement
Managed customer interactions and sales operations using Zoho CRM, including automating payment tracking to improve collection efficiency. Maintained CRM data integrity and prepared operational reports for management.
Zoho CRMSales OperationsPayment TrackingCRM Administration
Managed the complete Order-to-Cash cycle from purchase orders through delivery and supported sales operations activities such as quotation management and bid tracking. Improved payment collection efficiency by streamlining processes.
Order To CashPurchase Order ManagementDelivery CoordinationSales OperationsQuotation ManagementProcess Improvement
Managed inventory and order processing in Tally ERP while supporting sales coordination, ERP transactions, and operational reporting.
Inventory AccuracyOperational ReportingSales Coordination
Profile sourced from Himalayas.