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Apeksha Meshram · Customer Support Executive · web2ua

Talents
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Apeksha Meshram

Apeksha Meshram

Looking for a job

Customer Support Executive

Customer Support Executive at Amazon resolving account, billing, and technical issues while achieving a 95% CSAT score.

IndiaCustomer Support Executive at Amazon

Experience

Customer Support Executive
Amazon
Achieved a 95% CSAT score and handled 50+ inbound international calls daily, resolving account, billing, and technical issues. Walked users through step-by-step fixes for app glitches and login problems.
Customer SupportInbound Calls

International Calls

Query Resolution

Escalation Management

SLA Adherence

Basic IT Troubleshooting

Software support

Microsoft Office

CRM Tools

Data Entry

Customer Support Executive

Resolved general customer inquiries, updated account information, and provided first-level troubleshooting for service issues. Collaborated with the primary support team to maintain accurate query logs and ensure high customer satisfaction.

Customer SupportQuery ResolutionTroubleshootingDocumentationReportingCollaboration

Educator / Student Consultant

Acted as the primary point of contact for students and parents, efficiently resolving queries and providing support. Maintained accurate digital records and managed everyday data entry, paperwork, and daily reporting.

Customer SupportQuery ResolutionData EntryDocumentationReportingActive ListeningProblem Solving

Education

Kamala Nehru College, Nagpur
Bachelor of Technology in Cosmetics from Kamala Nehru College, Nagpur, completed in 2022.
Bachelor of Technology in Cosmetics from Kamala Nehru College, Nagpur, completed in 2022.
St. Ursula Girls High School
Higher Secondary Education (XII) from St. Ursula Girls High School, completed in 2018.
Higher Secondary Education (XII) from St. Ursula Girls High School, completed in 2018.

Overview

Salary expectations: 30k+ USD
Location: India
Skills: Basic IT TroubleshootingCRM ToolsCustomer HandlingCustomer SupportData EntryDocumentationEscalation ManagementInbound CallsInternational CallsMicrosoft OfficeProcess CoordinationQuery ResolutionReportingSLA AdherenceSoftware support
Seniority: Executive

Profile sourced from Himalayas.