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anneth Vicentini
Looking for a jobTCM y Booking Manager
Customer service and sales professional at Algonova, managing bookings and tracking client cases in CRM.
ColombiaTCM y Booking Manager at Algonova
Experience
TCM y Booking Manager
Managed student and client inquiries via phone, chat, and email, and handled booking and scheduling to support occupancy and goal achievement. Tracked cases and leads in CRM, prepared reports in Excel, and coordinated with academic and commercial areas.
CRMExcelVoIPBooking ManagementCustomer ServiceCommunication SkillsProblem SolvingTeam Coordination
Asesora de Ventas – Call Center Remoto
Provided remote phone and digital channel support, managing inquiries and requests. Used CRM and VoIP systems for case tracking and applied effective communication and persuasion techniques to meet sales goals.
CRMVoIPCustomer ServiceSalesCommunication SkillsRemote Work
Administradora de Punto de Venta
Managed direct customer service, cash handling, and inventory control. Coordinated the work team and organizational management of the point of sale, resolving complaints and ensuring satisfactory service.
Customer ServiceCash HandlingInventory ControlTeam CoordinationProblem Solving
Education
Escuela Superior de Administración Pública (ESAP)
Profesional en Administración Pública Territorial, titulada.
Escuela Superior de Administración Pública (ESAP) – Territorial Atlántico
Tecnólogo en Gestión de Mercados, con estudios en análisis de mercado, análisis de datos y gestión organizacional.