Anna Mechie

Open to opportunities

Client Support Specialist

I resolve customer issues across phone, chat, and email while improving client retention and satisfaction.

NigeriaClient Support Specialist at Excellence Community Education Welfare Scheme (ECEWS)

About

At Excellence Community Education Welfare Scheme, I serve as the first point of contact for 429 clients, handling inquiries, follow-ups, and service requests across phone, chat, and in-person channels. I document client interactions in CRM and LAMIS-based records systems, track satisfaction and adherence metrics in Excel dashboards, and resolve escalations to keep clients engaged in care. I also automate routine follow-up reminders with Zapier and n8n, creating more time for direct client conversations. Previously, at Emtill Solution Ltd, I achieved 95% of daily performance targets while supporting customers through inbound and outbound calls, email, and chat. I bring empathetic communication, active listening, clear ticket documentation, and a practical approach to turning complaints into positive customer experiences.

Experience

Client Support Specialist
Serve as first point of contact for a caseload of 429 clients, handling inquiries, follow-ups, and service requests across phone, chat, and in-person channels. Use CRM tools and a LAMIS-based records system to log interactions, resolve issues, and track metrics in Excel dashboards.
ZendeskFreshdeskIntercomN8nZapierExcelCustomer SupportCase ManagementConflict ResolutionActive ListeningEmpathyTime Management
Customer Service Representative
Achieved 95% of daily performance targets by proactively engaging customers across inbound and outbound calls, email, and chat. Used CRM to document interactions, resolve billing and product inquiries, and improve customer satisfaction through follow-ups and de-escalation.

Education

University of Uyo
Bachelor of Arts in Communication Arts from the University of Uyo.

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About

Experience

Client Support Specialist

Serve as first point of contact for a caseload of 429 clients, handling inquiries, follow-ups, and service requests across phone, chat, and in-person channels. Use CRM tools and a LAMIS-based records system to log interactions, resolve issues, and track metrics in Excel dashboards.

ZendeskFreshdeskIntercomN8nZapierExcelCustomer SupportCase ManagementConflict ResolutionActive ListeningEmpathyTime Management

Customer Service Representative

Achieved 95% of daily performance targets by proactively engaging customers across inbound and outbound calls, email, and chat. Used CRM to document interactions, resolve billing and product inquiries, and improve customer satisfaction through follow-ups and de-escalation.

About

Experience

Client Support Specialist

Customer Service Representative

Education

University of Uyo

About

Experience

Client Support Specialist

Customer Service Representative

Education

University of Uyo