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anjari esti
Looking for a jobCustomer Support Specialist & Community Manager
Customer support specialist and community manager at JoinMyTrip, resolving booking and payment issues while improving the traveler experience.
IndonesiaCustomer Support Specialist & Community Manager at JoinMyTrip
Experience
Customer Support Specialist & Community Manager
Provide customer support throughout the booking journey, resolving traveler inquiries and ensuring a smooth user experience. Handle complex payment, refund, cancellation, and booking-related cases while ensuring compliance with company policies.
Customer SupportCommunity ManagementStripeTroubleshootingUser FeedbackPlatform Moderation
Event Marketing Executive
Conceived and developed efficient and intuitive marketing strategies. Organized and oversaw advertising/communication campaigns, exhibitions, and promotional events.
Marketing StrategyCampaign ManagementEvent PlanningMarket ResearchSocial Media
Account Manager
Built and maintained relationships with new and existing clients, acting as a key point of contact throughout projects. Supported clients in developing and executing marketing and media plans aligned with their business objectives.
Customer Relationship ManagementProject CoordinationMarketing PlansMedia PlanningStakeholder Management
Marketing Media Supervisor
Planned and executed integrated marketing activities across events, digital media, and content marketing. Monitored campaign performance and reported key metrics.
Integrated MarketingDigital MediaContent MarketingCampaign MonitoringReporting
Marketing & Education Counsellor
Managed customer relationships and sales activities, from identifying prospective clients and presenting products to negotiating contracts and payments.
Customer Relationship ManagementSalesContract NegotiationClient Acquisition
Education
State University of Surabaya
Pursued a Bachelor of Education with a major in Chinese Language Education, achieving a GPA of 3.56.