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Customer Service Representative
Customer service professional with strong communication, sales, and digital engagement skills.
NigeriaCustomer Service Representative at Jokings Educare Ltd
Handled student inquiries via web and app, managed CRM to ensure timely, accurate responses and improved conversion rates; prepared prospective students for university interviews and maintained accurate student records.
Communication SkillsCustomer ServiceCRMMicrosoft OfficeTime ManagementProblem Solving
Researched trends and optimized content strategies, created and published daily multimedia content, and managed online engagement to uphold brand image and increase visibility.
Social Media ManagementContent CreationAudience ResearchCopywritingBrand Management
Completed a Bachelor of Science (Hons.) in Economics with coursework relevant to economic analysis and quantitative methods.
Completed secondary education and obtained the West African Senior School Certificate Examination (WASSCE).
Promoted and sold products through direct customer engagement, maintained strong customer relationships, and consistently exceeded sales targets to boost store performance.
Communication SkillsSalesCustomer Relationship ManagementRetail SalesNegotiationUpselling
Profile sourced from Himalayas.