Anita Mangin

At Niche, I manage education customer relationships that protect and expand recurring revenue through tailored success plans, QBRs, and strategic stakeholder guidance. I managed 320+ accounts representing more than $2M in ARR, increasing feature adoption by 30%, NPS by 20%, and client engagement by 25% while maintaining a 95% renewal rate. Previously, I led K-12 partnerships at Niche, managing 200+ accounts and over $1.7M in annual revenue with a 92% retention rate. I earned Niche's 2021 Rookie Award after exceeding annual revenue targets by 20%. Across Hibu and Ameritech Yellow Pages, I built long-term client relationships, managed large books of business, and advised customers on digital advertising, websites, SEO, SEM, social media marketing, and campaign performance.