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Associate Product Designer
Product designer at Sectigo improving certificate-management workflows and establishing a shared design system.
CanadaAssociate Product Designer at Sectigo
Own NPS research for 2 enterprise products, improving survey targeting and turning customer feedback into prioritized product issues; NPS rose 10 points from Q1 to Q2. Map user journeys and improve information architecture for certificate-management workflows across 5 products serving 700,000+ customers and about 1,000 daily IT/security administrators.
NPSUser ResearchInformation ArchitectureFigmaDesign SystemsPrototypingDesign QACross Functional Collaboration
Led 2 enterprise AR/XR design concepts in 1 month, translating product requirements and hardware constraints into user flows, interaction models and prototypes. Evaluated 4 AR/XR experiences through competitor research and heuristic analysis, defining guidelines for navigation and spatial interaction.
XR VR AR DesignUser FlowsPrototypingHeuristic AnalysisCompetitor ResearchInteraction Design
Redesigned accessible payment flows for older adults based on user interviews and usability testing, contributing to a 30% increase in reported confidence. Prioritized 20+ web and mobile UX improvements across care workflows, improving navigation and contributing to a 25% increase in reported user satisfaction.
User InterviewsUsability TestingAccessibilityUX DesignMobile DesignWeb Design
Led and supported 15+ HCI research projects, combining interviews, usability studies and quantitative analysis to guide UX prototypes and design decisions. Designed and tested therapeutic VR environments and interactions; iterative studies reported up to a 90% improvement in engagement measures.
User ResearchUsability StudiesQuantitative AnalysisVRHCIPrototyping
Designed clinician-facing interfaces for an AI lung-nodule detection project, collaborating with clinicians and engineers to make complex results easier to interpret (reported model accuracy up to 96%; nodules as small as 3 mm).
UX DesignHealthcareAICollaborationInterface Design
Tested and improved web, Android and iOS communication interfaces through usability reviews and design iterations, contributing to a 15% increase in user engagement.
Usability TestingDesign IterationWeb DesignAndroidiOS
Completed training in Human-Centered Design for AI.
Pursued a Master of Human-Computer Interaction, leading and supporting 15+ HCI research projects combining interviews, usability studies, and quantitative analysis.
Earned a Bachelor of Technology in Computer Science with a GPA of 9.65/10.
Profile sourced from Himalayas.