Ammar Ajeti

I coordinate end to end ordering, tracking, and delivery of 50–150 live access circuits per week, supporting enterprise and carrier customers with complex delivery issues across multiple internal teams, external suppliers, and carrier stakeholders. I’ve led frontline customer support operations for digital banking, virtual cards, and cryptocurrency exchange services—hiring, training, and managing a team of 10 support agents while driving SLA performance across 250+ tickets per day and owning 50+ high-risk escalations during incidents. From producing KPI/SLA/performance reporting and KYC/AML-compliance workflows to recreating and documenting SOPs, runbooks, and service processes, I’m known for operational ownership, clear communication, and continuous process improvement. I also built customer support templates adopted in Zendesk/Ottobo to improve speed, consistency, and first-response efficiency.