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Aman User
Looking for a jobInvestigation Associate
Investigation Associate at Amazon who categorized customer complaints and supported training the Rufus AI data model.
IndiaInvestigation Associate at Amazon
Experience
Investigation Associate
Categorised customer complaints and resolved classification issues. Supported training of the Rufus AI data model to improve customer understanding.
Customer Complaint ManagementData ClassificationAI TrainingUser Understanding
Customer Relationship
Managed customer lifecycle processes in Salesforce (SFDC). Handled customer grievances and supported customer delight during vehicle handover/delivery.
SalesforceSFDCCustomer Relationship ManagementGrievance Handling
State Support Intern
Worked across content writing, website graphics, print ad creation and event coordination.
Content WritingGraphic DesignPrint AdvertisingEvent Coordination
Proofreader
Proofread and curated novels prior to publication.
ProofreadingEditingCuration
Content Writer
Answered user-generated questions and wrote informative articles on high-search topics to enhance engagement.
Content WritingSEOResearchEngagement
Education
Narayana Business School
MBA in Marketing with a CGPA of 7.87.
Govt. Women Engineering College, Ajmer
B.E. in Computer Science with 74% marks.