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Senior Technical Program Manager
Senior Technical Program Manager at DaySmart, launching a billing platform transformation and migrating 11,000+ legacy users.
United StatesSenior Technical Program Manager at DaySmart
Spearheads a multi-year, enterprise-wide billing platform and CPQ transformation across 5 business units, leading end-to-end program management and technical discovery. Rescued a stalled initiative, launched Phase 1, and now leads migration of 11,000+ legacy users from Zuora to BillingPlatform.
Program ManagementCPQBillingPlatformZuoraFeature FlagsGovernanceStakeholder ManagementAgileJira
Architected automated Jira workflows and tracking frameworks for per-ticket engineering cost calculation and monthly financial reporting. Built a greenfield Jira goal-tracking framework, engineered business unit roadmaps, and deployed automated throughput monitoring and alert systems.
JiraConfluencePortfolio ManagementGovernanceRoadmappingAutomationData AnalysisCapital Expense ReportingM&A
Established end-to-end release management and governance frameworks across multiple organizations, including standardized fix versioning, release calendars, and go/no-go gatekeeping. Implemented a six-week delivery cycle framework and architected a highly customized enterprise Jira instance.
Release ManagementGovernanceJiraPortfolio KanbanAutomationSDLCProject Management
Synthesized complex project data and technical metrics into executive-level updates for senior leadership. Drove process engineering initiatives to modernize release management practices and instill delivery best practices across scale engineering teams.
Program ManagementRelease ManagementProcess EngineeringExecutive ReportingAgile
Instituted greenfield release management practices and governance models, including fix versioning workflows and go/no-go gatekeeping. Managed end-to-end code promotion and deployment for API, Web, and messaging services using Azure DevOps and AWS, and led an infrastructure shift from monolithic to independently deployed services.
Release ManagementAzure DevOpsAWSFeature FlagsCode PromotionBranch ManagementInfrastructure MigrationAgile
Facilitated Agile ceremonies and managed sprint backlogs across multiple engineering teams to optimize monthly release execution. Served as product liaison between end-users and development teams to define features and scope requirements.
AgileScrumSprint PlanningBacklog ManagementProduct OwnershipStakeholder Management
Bachelor of Arts in Political Science from Colorado College.
Profile sourced from Himalayas.