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alonso solano
Looking for a jobNetwork Operations Center (NOC) Technician
NOC Technician at Syniverse troubleshooting distributed infrastructure and Linux systems, with hands-on AWS, VMware, and networking experience.
Costa RicaNetwork Operations Center (NOC) Technician at Syniverse
Experience
Network Operations Center (NOC) Technician
Monitor and troubleshoot distributed infrastructure, Linux systems, and cloud/on-premises alerts to resolve incidents within strict SLA targets. Manage enterprise storage, backup alert workflows, and data integrity operations in coordination with internal engineering teams.
LinuxCloud ComputingAWSIncident ManagementSLA ManagementRoot Cause AnalysisITILChange ManagementStorageBackupMonitoringCloudwatch
Technical Support Engineer – Juniper SRX
Delivered advanced technical troubleshooting support for Juniper SRX firewall and security devices across enterprise customer environments. Resolved complex routing and security policy incidents involving OSPF, BGP, NAT, firewall filters, and security zone configurations.
Juniper SRXFirewallsRoutingOSPFBGPNATSecurity PoliciesLog AnalysisRoot Cause AnalysisTechnical Documentation
Technical Support Engineer – VMware Virtualization
Supported enterprise VMware virtualized environments including ESXi and vCenter, troubleshooting performance, SAN/NAS storage connectivity (NFS, SMB, iSCSI), and data protection/backup workflows. Diagnosed and resolved virtualization incidents related to VM performance degradation, host resource contention, and storage connectivity, maintaining customer SLAs.
VMWareVMware ESXiVCenterVirtualizationSANNASNFSSMBISCSIStorageTroubleshootingSLA Management
Technical Support Engineer - Networking & Wireless
Provided Tier 2/3 technical support for enterprise networking and wireless infrastructure environments, covering Layer 2 and Layer 3 technologies across diverse customer deployments. Troubleshot and resolved incidents involving routing, switching, VLANs, ACLs, STP/RSTP, VRRP, stacking, and wireless access point configurations.
NetworkingRoutingSwitchingVLANACLsSTPVRRPWirelessTroubleshootingTechnical Support
Education
Juniper Networks
Earned the JNCIA-Sec and JNCIA-Junos certifications from Juniper Networks.
AWS
Completed official training for AWS Solutions Architect Associate preparation.
Microsoft
Earned the Microsoft Certified Azure Fundamentals certification.
GitHub
Completed coursework in GitHub Actions CI/CD and DevOps automation, including Bash scripting and Linux system administration.
Terraform
Completed a Terraform Infrastructure as Code course with AI-assisted learning, applied in an AWS infrastructure project.
VMware
Earned the VMware Certified Professional Data Center Virtualization 2023 certification.
Earned the VMware Certified Professional Data Center Virtualization 2023 certification.
Docker
Completed coursework in Docker, Kubernetes, and container orchestration fundamentals.