Alana Benny User

I’m a results-driven operations and customer success professional with hands-on experience managing 100+ weekly client interactions, resolving cases end-to-end with clear follow-through. I maintain CRM systems consistently, so management gets a reliable operational audit trail and stakeholders stay aligned. I’m especially effective when issues need structure: I identify issue trends, document escalation steps, and coordinate cross-functional resolutions with clear timelines. In my coordinator and contract sales roles, I also built routine reporting to track active cases, pending items, and progress against KPIs. I’m pursuing an MBA in Business Analytics, and I back it up with practical data work from my Data Analyst Intern experience. I built Excel dashboards and MIS reports, and I wrote SQL queries to extract and analyze datasets for stakeholder review. I work comfortably in remote-first environments and with US time zones, under deadline pressure, and I’m at ease using AI-powered tools like Copilot, Claude, and ChatGPT. I’m an immediate joiner who wants a high-impact role at a fast-growing SaaS company where customer outcomes and revenue operations move together.