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Akshara K
Looking for a jobEngineer
IT Support Engineer at Progress Rail supporting global employees and resolving critical Microsoft 365, Citrix, and endpoint issues.
IndiaEngineer at IT support
Experience
Engineer - IT support
Supporting global internal and external employees of Progress Rail over phone and email. Coordinating with IT teams to test new applications and troubleshoot problem tickets, while handling requests and incidents using ServiceNow and THQ.
ServiceNowTHQMicrosoft 365CitrixVPNActive DirectorySCCMIntuneCiscoVoIPOS DeploymentEndpoint SecurityMFAITIL
Senior System Engineer
Supported enterprise customers of Idaptive and Centrify in the US region, including cloud migration from Azure to AWS. Integrated AD with Idaptive cloud connector and implemented IAM, MFA, SSO, and IWA in the Idaptive SaaS portal.
IdaptiveCentrifyAzureAWSActive DirectoryIAMMFASSOIWAFiddlerWiresharkSalesforceCloud MigrationDevice Enrollment
Desktop technician
Worked for TTI helpdesk, a parent company of Mouser Electronics, supporting end users of TTI Inc. Handled requests and incidents using ServiceNow, provided L1 troubleshooting for software and hardware issues, and created knowledge articles.
ServiceNowTroubleshootingHardware SupportSoftware supportNetwork PrinterIncident ManagementKnowledge Management
Technical Support Engineer
Supported Airwatch Enterprise customers globally with MDM technology, installing and configuring Airwatch components for on-premise customers. Provided root cause analysis and troubleshooting for Airwatch issues on Windows servers and mobile devices.
AirwatchMDMIISWindows ServerSQLZendeskWebexZoomAPNSDEPAndroid For Work (AfW)Cloud ConnectorsTroubleshootingRoot Cause Analysis
Tech Support Executive
Provided technical assistance and support for computer systems, software, and hardware. Diagnosed and troubleshot technical issues, installed and configured hardware and software, and documented procedures and solutions.
Windows ServerActive DirectoryGPONetwork TroubleshootingPrintersBMC RemedyServiceNowIncident ManagementChange ManagementProblem ManagementTechnical Training
Senior Tech Support Executive
Answered inbound calls from Nuvision and Tmax internal employees and customers, troubleshooting hardware and network issues. Created incidents for queries and technical issues, provided remote support, and monitored mailbox and incident queue.
Remote SupportTroubleshootingIncident ManagementNetwork PrinterApplication SupportCustomer Service
Technical Support Advisor
Received inbound calls from customers, helping with technical queries and troubleshooting issues related to computers and networking. Provided quality customer service and promoted teamwork and BPO/ITES success.
Customer ServiceTroubleshootingNetworkingWindowsCommunication SkillsTeamwork
Education
CV Raman University
Completed Bachelor of Computer Applications (BCA) with a focus on Computer Science.
NIOS - Open School
Completed 12th grade with subjects in Physics, Chemistry, Mathematics, and Biology.
JSS High School
Completed 10th grade.