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Ahmed Mabrouk Shahin
Looking for a jobIT Senior Engineer
IT Senior Engineer at Salam Properties Company, improving infrastructure reliability through root cause analysis and automated administrative tasks.
EgyptIT Senior Engineer at Salam Properties Company
Experience
IT Senior Engineer
Administer and optimize core server infrastructure, Active Directory, and Microsoft 365 services. Lead infrastructure problem management and root cause analysis, oversee physical security systems, and implement IT security policies and automated backups.
Active DirectoryMicrosoft 365Windows ServerProblem ManagementRoot Cause AnalysisIP CamerasNVRAutomationPowerShell
Problem Management SR. Engineer
Managed end-to-end IT problem management lifecycle for recurring incidents across enterprise LAN/WAN and server infrastructure. Deployed FortiGate and Palo Alto firewalls, administered Kaspersky Endpoint Security across 1,000+ nodes, and supported VMware ESXi virtualization.
Problem ManagementFortiGatePalo AltoKaspersky Endpoint SecurityVMware ESXiNetwork SegmentationRoot Cause Analysis
Network Administrator
Designed, configured, and maintained enterprise network infrastructure including Cisco routers/switches and Aruba wireless controllers. Implemented Cisco TACACS+ for access control and deployed Riverbed appliances for WAN optimization, while monitoring network performance with SolarWinds and MRTG.
CiscoArubaTACACS+RiverbedSolarwindsMRTGNetwork MonitoringWAN Optimization
IT Support Specialist
Provided Tier-2 technical support for hardware, operating systems, and network connectivity, handling 100+ tickets monthly through Freshservice. Deployed Windows Deployment Services for automated workstation imaging and supported unified communications migration from Lync 2010 to Skype for Business 2015.
Tier 2 SupportFreshserviceWindows Deployment ServicesLyncSkype For BusinessTroubleshooting
Education
Cairo Higher Institute Modern Academy
Bachelor's degree in Information Systems, graduated in 2014.
Bachelor's degree in Information Systems, graduated in 2014.
Cisco
Certified as Cisco Certified Network Associate (CCNA).
Microsoft
Certified as Microsoft Certified Solutions Associate (MCSA) for Windows Server 2019/2022.
Certified as Microsoft Certified Solutions Associate (MCSA) for Windows Server 2019/2022.
AXELOS
Certified as ITIL V3 Foundation in Service Management.