Adit Jagtap

Customer Service And Technical Follow Up Agent

Handle customer queries and technical follow-ups, ensuring timely responses and effective resolution. Coordinate with customers and internal teams to track service-related issues and move cases toward resolution.

Customer ServiceTechnical SupportCase ManagementCommunication SkillsProblem Solving

Product Support Analyst

Handled B2B customer queries from the USA and Canada related to payment issues, transaction errors, and software functionality. Troubleshot product and payment-related issues, managed tickets, and escalated cases through CRM systems while meeting SLA expectations.

B2B SupportTroubleshootingCRMTicketingEscalation ManagementKnowledge BaseTechnical DocumentationSLACross Functional CollaborationOnboardingTraining

Customer Service Executive

Supported B2B clients across the USA, Canada, and Australia through email and voice channels, maintaining 95%+ customer satisfaction. Resolved customer concerns through proactive communication, structured troubleshooting, and quality service delivery.

Customer ServiceB2B SupportEmail SupportVoice supportTroubleshootingDocumentationFollow up

Customer Service Representative

Amazon

Managed high-volume inbound and outbound customer support across voice and non-voice channels in a bilingual environment. Resolved customer queries, processed orders, and handled escalations to deliver a seamless customer experience.

Customer ServiceVoice supportNon Voice SupportCRMEscalation HandlingOrder ProcessingDocumentation