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Member Service Representative
Member Service Representative at Navy Federal Credit Union handling account security, card disputes, and complex transactions.
United StatesMember Service Representative at Navy Federal Credit Union
Ensure account and member security by identifying red flags and safeguarding member assets. Open new accounts, educate members on products, and handle debit card queries and disputes.
Account Security VerificationFraud DetectionDebit Card ServicesDispute ResolutionDirect DepositCustomer ServiceAccount Management
Managed 60+ daily customer interactions across phone, email, and chat, addressing program inquiries and escalations. Coordinated pharmacy triage and case management for healthcare programs.
Customer ServiceMultichannel SupportHealthcare ProgramsPharmacy TriageCase ManagementDocumentationEscalation Management
Supervised team operations managing 1,100+ weekly support tickets across email, phone, and chat. Leveraged Salesforce CRM to optimize workflows and generate performance analytics.
SalesforceCRMTicket ManagementPerformance AnalyticsProcess ImprovementTeam Supervision
Bachelor of Technology in Pure and Applied Physics from Ladoke Akintola University of Technology, Ogbomoso, Nigeria, completed in 2021.
Bachelor of Technology in Pure and Applied Physics from Ladoke Akintola University of Technology, Ogbomoso, Nigeria, completed in 2021.
Data Analytics certification from Certiport (CertNexus).
Microsoft Office Specialist (MOS) certification.
Profile sourced from Himalayas.