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Able God
Looking for a jobCustomer Support & Live Chat Representative
Customer support and sales professional at KZ Group, resolving 60–80 daily inquiries and achieving a 96% CSAT score.
EgyptCustomer Support & Live Chat Representative at KZ Group
Experience
Customer Support & Live Chat Representative
Managed 4-5 concurrent live chat sessions using Zendesk, handling 60-80 customer inquiries daily. Achieved a 96% CSAT score and reduced average response time by 15% through efficient use of macros and shortcuts.
ZendeskSalesforceCustomer SupportLive ChatWritten CommunicationProblem SolvingTime Management
Cold Caller Expert / Telesales
Made outbound calls to introduce products, generated and qualified leads, and delivered compelling sales pitches. Met monthly sales targets and maintained CRM records.
Cold CallingLead GenerationSales PitchingObjection HandlingCRMData EntrySales Conversion
Sales Representative / Store Keeper
Presented and sold products to customers, managed store layout, and supervised staff. Achieved sales targets and maintained positive customer relationships.
SalesCustomer Relationship ManagementInventory ManagementCold CallingReporting
Credit Officer
Handled mobilisation, evaluation, and verification of clients. Registered new members, documented clients and guarantors, and managed installment collection and default recovery.
Credit EvaluationClient DocumentationCollectionsCustomer Service
Sales Promoter
Engaged with customers, displayed product knowledge, and made cold calls. Met daily targets, submitted sales reports, and recruited and trained new canvassers.
SalesCold CallingCustomer EngagementTrainingReporting
Digital Consultant
Evaluated marketing strategies to discover new ways for businesses to engage customers. Suggested improvements in social media and email marketing, and managed branding and client engagement.
Digital MarketingSocial MediaEmail MarketingBrandingClient Engagement
Business Manager
Maintained sales records, answered customer queries, and prioritized sales tasks. Developed strong customer relationships and maintained a database of prospective clients.
Sales ManagementCustomer Relationship ManagementDatabase ManagementCommunication Skills
NYSC PPA – Teaching
Conducted tutorials to build students' reading skills and lectured on Commerce, Office Practice, and Accounting. Supervised attendance and organized a seminar on education and health.
TeachingLecturingStudent supervisionSeminar Organization
Sales Manager
Worked directly with clients, recommended products, and responded to inquiries. Developed a new process for customer relations that increased satisfaction, and maintained sales records.
SalesClient RelationsProduct KnowledgeRecord keeping
Education
Lagos State University
Bachelor of Science in Industrial Relations and Personnel Management from Lagos State University, completed in 2014.
Bachelor of Science in Industrial Relations and Personnel Management from Lagos State University, completed in 2014.
Ilupeju Senior Secondary School
Completed 'O' Levels GCE through the West African Examination Council (WAEC) at Ilupeju Senior Secondary School.
Nusar-ud-deen Primary School
Earned a School-leaving Certificate from Nusar-ud-deen Primary School.