Abdelrahman Elsabrot

Operational Manager

Spearheaded the operational launch of a travel-visa startup, establishing workflows and processes. Designed SOPs enabling launch of four international travel products, generating $689,112 in revenue and $57,426 MRR.

SOP DesignProcess OptimizationRevenue OperationsCustomer RetentionTeam LeadershipVisa Processing

Travel Advisor

GovAssist

Assisted travelers with processing documents for travel to the U.S., Europe, Canada, India, and more. Developed expertise in DS-160 forms and embassy portals, managing 49+ daily requests.

DS 160Embassy Portal ApplicationsESTAEtaBillingRefund HandlingCustomer Service

B2B Sales & Account Manager

Community Phone

Co-launched B2B operations and owned full lifecycle of 52+ accounts. Generated $1,000+ expansion MRR and retained $2,000+ MRR monthly through proactive account management.

B2B SalesAccount ManagementHubSpotSalesforceZTEMoxeeSaaSCustomer OnboardingStrategic Business Reviews

Technical Support Specialist

Community Phone

Resolved 35+ daily calls across phone, chat, and email while maintaining 88% FCR/CRI and 9+ CSAT scores. Generated ~$400 monthly MRR through upselling and retained ~$600 in at-risk revenue.

Technical SupportUpsellingChurn PreventionCSATFCRCRI

Quality Assurance Manager

Led QA operations across 16+ client programs, improving QA scores from ~80% to 95%+ across 85 agents. Designed performance dashboards and ran weekly calibration sessions.

QA auditingPerformance CoachingSLA ComplianceDashboard DesignPivot TablesCalibrationPayroll

Billing Representative

Managed customer accounts, resolved billing and technical issues, and upsold additional services. Conducted troubleshooting and account management through Cisco's portals.

BillingTroubleshootingAccount ManagementCisco HaloCisco SiebelUpselling